Frequently Asked Questions – Windows – Part 1

Example of arched top IGU
Arched top IGU

Here at Barton Glass we get lots of questions about windows – Insulated Glass Units (IGU), window frames, and full window replacement.

We want to share with you, a few of the more popular questions we’re asked, and in Part 2, we’ll provide you with some of the questions that we typically ask to provide you with the best possible information.

The number one question we get is “How much do windows cost?” That’s not always something that can be answered with a quick response, without gathering some other key information. If that information cannot be gathered in the initial conversation, we will schedule an appointment to come to your home to see the particular issue and to provide you with solutions.

The second most popular question we get is “Can you replace just one side of a double-pane window?” Unfortunately, the answer is no. They come as a sealed unit – two pieces of glass are glued together with a spacer between the panes, and then with a slight vacuum seal to create a dead-air-space between the two panes. Replacing one side only, will just create the same or additional problems, like fogging.

Related to that 2nd question is: “Does the frame have to be replaced too?”

If you have a broken or fogged window, we do not recommend changing the frame unless the frame has been damaged. That will save you money, immediately. When we go to a customer’s home to measure window glass, we also do a quick inspection of the frames.

“Very seldom, in my own experience, have I had to recommend a complete window replacement when a window is fogged or cracked.”
Billy Barton, Manager.

Fogged IGU replacement

“When do you recommend full window replacement?” Most customers know, in advance, that they might want to change the frames, and we help them to decide what windows are best for their home.

If we were to recommend full window replacement, usually we would suggest that if you have single pane windows, such as those in an older home, or sometimes “builder-grade” double pane windows that are older and the finish on the metal is faded and showing signs of wear and tear.

Customer requested window frame change, and they were very happy with their new view.
L: Old window, R New Window

We are not here to “sell” you a whole houseful of new windows with frames. We want you to be happy with your purchase, and we believe that you’ll save money by just changing out the glass vs. the entire frame.

Should I measure the glass first?” To save time, you can measure the “daylight” portion of the opening.

When measuring for the daylight size, “Daylight” means the glass that you see, not counting the portions behind the frame.

If providing us with measurements for a quote, we’ll give you a “ballpark” figure to go by and if you wish to move forward, we’ll come out to get a final measurement to ensure that the new window glass fits properly, and to give you an “actual” price. (And that price is not super inflated or a great difference from the ball park we previously provided, because we ask for additional information, as you’ll see in our next post.)

We hope the answers we provided to these questions have been helpful to understand some of what goes into the price of windows .

In our next post, we’ll share the questions that we ask you help us in giving you our best price .

If you’d like more information or would like a quote you can make a request or give us a call at (214) 708-7598 We’re here Monday through Friday, from 8:30 am to 5:30 pm Central Time.  

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